When is it possible to cancel my order?

Due to the personalized nature of our products, you have the right to cancel your order only in one specific situation:

• If we have not delivered the order within 40 days from the date you placed it.

What are the steps for cancelling my order under these circumstances?

• Kindly email us at hello@staging-86a4a4.ingress-daribow.ewp.live to initiate the cancellation process.

What happens after I cancel my order?

• Upon a valid cancellation request under the specified condition, we will issue a refund.

How do I proceed with an exchange if my book has quality issues?

• If you encounter quality issues with your book, you can request an exchange by contacting us within 2 days of receiving your order. Please provide photographic evidence of the quality issue.
• Follow our instructions to return the original book. After we receive it, we will send a replacement book.

Note: The replacement book will have the same topic, and personalization details (including the child’s name and information) as the original order. Changes to these details are not permitted for exchanges.

Can I cancel my order for any reason?

• Cancellations are only accepted under the one condition mentioned earlier (delivery delay beyond 40 days). We cannot accommodate cancellations for other reasons due to the personalized nature of our products.

What should I do with the book if I return it?

• The book should be returned in its original packaging. Ensure it’s packed securely to avoid any damage during transit.

Do these policies affect my statutory rights?

• These policies do not affect your statutory rights.